Return Policy

Return Policy

Company Name: Xwglobaltrade
Website: [Xwglobaltrade.com]

We want you to love what you ordered! If for any reason you're not completely satisfied with your purchase, we're here to help.

1. Return Window

You may return most new, unused items within [30 days] of delivery for a full refund or exchange.

2. Return Conditions

To be eligible for a return:

• Items must be unused, unwashed, and in original packaging

• Items must include all original tags and accessories

• Proof of purchase is required (e.g., order number or receipt)

3. Non-Returnable Items

We do not accept returns for:

• Gift cards

• Downloadable software or digital products

• Final sale or clearance items

• Customized or personalized products

4. How to Start a Return

To begin the return process, please contact us at:
📧 Email: business@xwglobaltrade.com
📞 Phone: +852 53655249

Once approved, we’ll provide return instructions and the return address.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective upon arrival. We recommend using a trackable shipping method.

6. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within [5–10 business days].

7. Exchanges

If you'd like to exchange an item for the same product in a different size or color, please contact us to check availability.

8. Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within [3–5 days] of delivery with photos. We’ll resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about our Return Policy, please don’t hesitate to reach out:
📧 Email: business@xwglobaltrade.com
📞 Phone: +852 53655249